FAQ

Ordering & Shipping

1. How are your products made?
   We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
2. How do I track my order?
   You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@fervorandzeal.com.
3. I received a wrong/damaged product, what should I do?
   We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@fervorandzeal.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Delivery

1. When will I get my order?
   Estimated delivery is 6-8 business days. Delivery times are approximate and may vary.
2. Where will my order ship from?
   We work with an on-demand order fulfillment company with facilities worldwide!
3. My order should be here by now, but I still don't have it. What should I do?
   Before getting in touch with us, please help us out by doing the following:
   • Check your shipping confirmation email for any mistakes in the delivery address
   • Ask your local post office if they have your package
   • Stop by your neighbors in case the courier left the package with them
   If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at support@fervorandzeal.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Returns & Exchanges

1. What’s your return policy?
   We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at support@fervorandzeal.com!
2. Do you offer refunds?
   Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at  support@fervorandzeal.com with photos of wrong/damaged items and we’ll sort that out for you.
3. Can I exchange an item for a different size/color?
   At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at support@fervorandzeal.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

About Fervor & Zeal

1. Does this really support artists and nonprofits? How much money have you given back?
   All of the information regarding our donations back to our nonprofit and artist partners can be found on our transparency page. This page is updated on a quarterly basis when payouts are made.
2. Who's behind this company?
   Check out our About Us page for more information.
3. I'm a nonprofit / artist / member of the media and I'm interested in speaking with you. Can we chat?
   We're always looking to meet new partners and talk about how Fervor & Zeal can be a force for change. Drop us a line at hello@fervorandzeal.com.

Contact Us

Still have questions? Just contact us and we'll do our very best to help.